Edge cases are the points where trust is tested. A confusing or alarming error screen can make a user panic or drop off entirely. We wanted these screens to feel calm, cohesive, and human, turning frustrating moments into reassuring ones.

I initiated the redesign and led the visual direction. I researched competitor approaches, defined a modular isometric illustration style, and worked with my team to align everything with Accord, our in-house design system for illustration, motion, and sound. We kept the colors neutral and props contextual to everyday life, so even an error screen felt approachable.